As a Principal Biostatistician you will liaise with cross-functional teams, to drive the quality statistical planning, analysis and reporting in support of pharmaceutical development and regulatory submissions.Serve as a resource for the department, ensuring scientific integrity and regulatory compliance in the application of statistical methodology to clinical trials. Participate as lead statistician on major projects, including contributing to clinical development plans, developing/reviewing protocols, preparing/reviewing analysis plans, overseeing the conduct of analyses, preparing/reviewing integrated clinical and statistical reports, and responding to regulatory queries.
We are specialized in the integration of robotics, motion control and vision systems. We design and build complete projects, from stand alone stations to complex integrated assembly and test systems. Our goal is to provide quality and elegant solutions to ensure the success of each of our customers.
Das blüht Ihnen bei uns – Ihre Aufgaben als System Engineer IT Infrastructure Projects & Optimization (m/w/d): Planung, Konfiguration und Wartung von LAN-, WLAN- und WAN-Strukturen Verwaltung von Firewalls, VPN-Zugängen für Mobile Office und Absicherung der Netzübergänge Überwachung der Netzwerkperformance sowie proaktive Fehleranalyse und -behebung (2nd/3rd Level Support) Leitung von bzw.
Experience with quality procedures Experience with maintenance management programs is a plus, as well as knowledge of environmental, legal or occupational risk prevention regulations in precast production Fluent in English (minimum B2 level) and in German Strong leadership skills with the ability to motivate and manage teams Business vision and ability to manage large-scale projects Analytical, interpersonal, organizational and communication skills Previous experience as factory coordinator, the precast sector, in the renewable energy sector and in production environments will be a plus YOUR BENEFITS Nordex offers a range of attractive benefits – here’s a selection of what you can look forward to.
As well as contributing to the clinical workload, the successful candidate will have opportunities to be involved in training junior embryologists, service development, research, quality management, donor recruitment and project work. The Deputy Laboratory Manager will support the Laboratory Manager in the delivery of the service and management of the laboratory team.
As well as contributing to the clinical workload, the successful candidate will have opportunities to be involved in training junior embryologists, service development, research, quality management, donor recruitment and project work. The Deputy Laboratory Manager will support the Laboratory Manager in the delivery of the service and management of the laboratory team.
Experience with quality procedures Experience with maintenance management programs is a plus, as well as knowledge of environmental, legal or occupational risk prevention regulations in precast production Fluent in English (minimum B2 level) and in German Strong leadership skills with the ability to motivate and manage teams Business vision and ability to manage large-scale projects Analytical, interpersonal, organizational and communication skills Previous experience as factory coordinator, the precast sector, in the renewable energy sector and in production environments will be a plus YOUR BENEFITS Nordex offers a range of attractive benefits – here’s a selection of what you can look forward to.
As a national and international personnel services provider, we can offer you both short-term projects and long-term opportunities in your local area, nationwide and around the world – all free of charge to you. Register with us and reap the benefits of interesting job offers that match your skills and experience.
Product and Application Knowledge Technical Problem Solving Long project duration possible Ihr Kontakt Ansprechpartner Julia Lang Referenznummer 860075/1 Kontakt aufnehmen E-Mail: julia.lang@hays.de Anstellungsart Freiberuflich für ein Projekt
All candidates will get training of ZNT products and tools in Germany, and work closely with your colleagues in Germany and Asia.Bachelor degree in computer science with at least 2 years of work experienceSelf starter to drive and rollout systems yourselfExperience with project managementSound understanding of the manufacturing industry and its automation processes, preferable in the semiconductor or medical device industryExperience with the following is a plus: Equipment interfacing, to control equipment from other systems, as well as to collect data from those systemsEquipment characterization - SECS/GEMExperience with MES systemsExperience with APC and SPCReporting systemsExcellent communication skills, commitment and flexibilityTeam builder, as well as with your colleagues as with the customer Betriebliche Altersvorsorge Aus- und Weiterbildung Flache Hierarchien und kurze Kommunikationswege Flexible Arbeitszeiten Gesundheitsmaßnahmen Mobiles Arbeiten International work environment, with high tech professionals and solutions, working with global leaders, being your customers as well as solution providers.A growing company, with great future career opportunities401K and healthcare planMarket conform salary Interessiert?
As a national and international personnel services provider, we can offer you both short-term projects and long-term opportunities in your local area, nationwide and around the world – all free of charge to you. Register with us and reap the benefits of interesting job offers that match your skills and experience.
Product and Application KnowledgeTechnical Problem Solving Long project duration possible Ihr Kontakt Ansprechpartner Julia Lang Referenznummer 860075/1 Kontakt aufnehmen E-Mail: julia.lang@hays.de Anstellungsart Freiberuflich für ein Projekt
Your assignments Leading multidisciplinary and multicultural teamsManagement of urban water projectsResponsibility for studies, design and tender documents for different investment measures in the field of urban water managementLiaison and communication with the Client and the Donor AgenciesManagement of technical deliverables and reportingDetermine and define project scope and objectivesPredict resources needed to reach objectives and manage resources in an effective and efficient mannerPrepare budget based on scope of work and resource requirementsTrack project costs to meet budgetDevelop and manage a detailed project schedule and work planProvide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progressManage contracts with subcontractors and suppliers by assigning tasks and communicating expected deliverablesUtilize industry best practices, techniques, and standards throughout entire project executionMeasure project performance to identify areas for improvement Your profile University degree (M.Sc.) in civil engineer, mechanical engineer, process or environmental engineer or other suitable qualificationPreferably 15 years of professional experience in international consulting / engineering in the field of urban water managementSeveral years of experience in project management, project control (backstopping) and in dealing with international donor organizations and development banksConfirmed successful acquisition of consulting projectsVery good leadership, team development and communication skillsVisionary thinking skills and the ability to support and shape a developing department and teamWillingness to travel extensivelyFluently in English language (working proficiency), preferably in an additional business language (French, Spanish, etc.)Proficient with Project Management software preferredStrong interpersonal and technical writing skills.Preferably additional qualifications in project management (PMI or similar) We offer Employment on a permanent or freelance basisFlexible working environment (mobile office/office hours)Friendly and collaborative spirit in multidisciplinary teamsFinancial benefits (e.g. participation in corporate success)Office amenities (e.g. company sports, free water, coffee and tea) Please send your application to Christina Müller When applying for a job at GKW Consult, please note our information on data protection for applicants.
Your Contribution Act as the primary technical point of contact for customers and Sales regarding OEM products, applications, and development needs.Serve as technical expert for assigned product groups; ensure specifications, requirements, and use conditions are fully understood and documented.Lead technical negotiations with customers, engaging as a peer and ensuring both technical and commercial alignment.Own product specifications for assigned OEM and standardized components.Evaluate feasibility of OEM inquiries; clarify technical questions with Technical Centers, Supply Chain Management, Product Management, Engineering, and Purchasing.Propose technical solutions and provide cost estimations in support of quotations and commercial opportunities.Lead or participate in customer-driven or strategic internal projects; coordinate prototype production, engineering samples, and technical evaluations.Drive internal and external approvals for changes in specifications, materials, supplier processes, or production methods.Perform competitive analysis and technology benchmarking to support product positioning and improvement.Provide technical documentation, application notes, and training materials; ensure all materials are accurate and up-to-date.Train Sales teams and, as needed, customers on new products, applications, and technologies.Support the Quality Department in resolving internal and customer complaints, including guiding root cause analysis and corrective actions.Contribute technical insights to global/regional product strategy, roadmap planning, and annual R&D activities.Establish and maintain product files (including medical product files when applicable).Ensure compliance with all Environmental, Health & Safety requirements.Perform additional duties as assigned to support SBF Medical's goals.
Stellenbeschreibung We are currently recruiting in Muenchen Responsibilities: Contribution within the development of safety critical embedded real time SW for aircraft systems according to RTCA/DO-178B, Level A to Level DAutonomous working according to AES and project specific processes Support the tailoring of development processes to project-specific needsSupport the Specification of Software High Level RequirementsDevelopment of Software Low Level RequirementsSoftware Coding in CSW debuggingSoftware integration and analysisSupport the design of internal and external interfacesDesign/adaptation of existing solutions for new applications by using dedicated/standardized toolsSupport the definition of “Statement of Works” to be presented to potential suppliersConfiguration control / change management of all items produced using applicable CM tools (e.g.
Vertraut mit Compliance/SecurityAnforderungen (z.?B. SoD, AuditTrails, ChangeKontrollen). Planung/Tracking: MS Project, Jira/Azure DevOps, Confluence, ALM Octane ITSM/Operations: ServiceNow, Monitoring/Alerting Dokumentation & Kollaboration: O365/SharePoint, Miro (RunbookFlows) Abgeschlossenes Studium (z.?
We are looking for you to support our MES consulting team. In this position, you will be part of the project team and will be jointly responsible for the recording of customer requirements as well as the successful design and implementation of our MES solutions at our customers' sites.Successfully completed studies, ideally with a focus on business informatics, manufacturing or business administration, alternatively comparable practical experienceYou enjoy solution-oriented work and consulting and have many years of professional experience in consulting or project management in the field of IT of production control solutions (MES, ERP, BDE)IT and process knowledge in the areas of manufacturing, automation, machine connection or software development in the MES environmentGood knowledge of MES standards (ISA-S95, S88), programming languages (Java, C#), databases (SQL, Oracle), Windows and ideally knowledge of WebServer (IIS) and cloud technology (AWS, Azure)Competent appearance at the customer by means of excellent communication- and presentation skills as well as negotation competence in German and EnglishAbility to work in a team, reliability and commitment, high flexibility and resilience as well as structured, targeted functioningEnjoy intensive intercultural cooperationAs a service-oriented company, creativity and engagement of the employees are particularly important.
External Services: Participates in purchasing negotiations in cooperation with suppliers. Projects: Leads projects for the improvement of existing production processes and production lines. Your Profile More than 7 years in conception of new production processes and their implementation in productionEngineering degree in manufacturing, industrial engineering or mechanical engineeringJMP, English Your Benefits SCHOTT’s openness to promote your further development is just as great as our additional benefits.
As a national and international personnel services provider, we can offer you both short-term projects and long-term opportunities in your local area, nationwide and around the world – all free of charge to you. Register with us and reap the benefits of interesting job offers that match your skills and experience.
Register with us and reap the benefits of interesting job offers that match your skills and experience. Lead and manage the delivery of local CapEx projects in the area of Bulk and Fractionation-from feasibility through planning, execution, qualification, and validation-within the scope of the Global Engineering & Project Delivery (ENG/PD) organizationEnsure that all project phases comply with internal standards, regulatory requirements, and cGxP guidelinesCoordinate cross-functional project teams and external partners to achieve project goals in terms of scope, schedule, budget, and qualityOversee project documentation, risk management, contract management, and cost controlling throughout the project lifecycleDrive continuous improvement and identify optimization opportunities within engineering processes and project executionServe as the key point of contact for stakeholders, ensuring transparent communication and effective collaboration Bachelor’s, Master’s, or equivalent degree in Mechanical, Electrical, Process, or Chemical Engineering (B.Sc., M.Sc., Dipl.
Your assignments Leading multidisciplinary and multicultural project teamsManagement of several urban water projectsResponsibility for studies, design, tender documents and construction supervision for different investment measures in the field of water, wastewater and solid waste (2 out of 3 fields)Liaison and communication with Clients and Donor AgenciesManagement of technical deliverables and reportingPredict resources needed to reach objectives and manage resources in an effective and efficient mannerPrepare and track project budgets based on scope of work and resource requirementsTrack, follow up and report on invoicingDevelop and manage a detailed project schedule and work plan for a portfolio of projectsProvide project updates on a consistent basis to management and external stakeholders about strategy, adjustments, and progressPrepare and manage contracts with subcontractors and suppliersUtilize industry best practices, techniques, and standardsMeasure project performance to identify areas for improvementManage preparation of PQsManage and write technical and financial proposals, bring proposals through the approval process Your profile University degree (M.Sc.) in civil engineering, mechanical engineering, process or environmental engineering or other suitable qualificationPreferably 15 years of professional experience in international consulting / engineering in the field of urban water managementSeveral years of experience in project management, project control (backstopping) and in dealing with international donor organizations and development banksConfirmed successful acquisition of consulting projectsVery good leadership, team development and communication skillsVisionary thinking skills and the ability to support and shape a developing department and teamBe actively involved in professional activities, conferences, committees in the industryWillingness to travel extensivelyVery good knowledge of the English language, spoken and written and preferably in an additional business language (French, Spanish, etc.)Proficiency with Project Management software preferredStrong interpersonal and technical writing skillsPreferably additional qualifications in project management (PMI or similar) We offer Permanent positionFlexible working environment (mobile office/office hours)Friendly and collaborative spirit in multidisciplinary teamsHigh degree of personal responsibilityFinancial benefits (e.g. participation in corporate success)Challenging projects, where you can develop both professionally and personallyMultiple internal and external training opportunitiesCanteen nearby (meal allowance)Office amenities (e.g. company sports, free water, coffee and tea) Please send your application to Christina Müller.
Vertraut mit Compliance/SecurityAnforderungen (z.?B. SoD, AuditTrails, ChangeKontrollen). Planung/Tracking: MS Project, Jira/Azure DevOps, Confluence, ALM OctaneITSM/Operations: ServiceNow, Monitoring/Alerting Dokumentation & Kollaboration: O365/SharePoint, Miro (RunbookFlows) Abgeschlossenes Studium (z.?
What We Offer: Comprehensive authoring experience: Be part of the lifecycle of documentation from analysis to publishing, using modern authoring tools. Wide range of projects: Work on a range of short and long term projects for different user groups. Collaborative environment: Join a team of supportive professionals focused on our customers' experience.
Make timely, informed decisions under pressure, balancing risks and project objectives. Solve project challenges creatively and flexibly, adapting to unforeseen changes while maintaining progress. Communicate goals, expectations, and project status clearly to teams and stakeholders.
We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge.
As a national and international personnel services provider, we can offer you both short-term projects and long-term opportunities in your local area, nationwide and around the world – all free of charge to you. Register with us and reap the benefits of interesting job offers that match your skills and experience.
We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge.
Further training and education; Free Parking; Medical, Dental and Vision coverage; Talent development; Team Events; paid vacation days, holidays and sick time Please feel free to contact us You can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future. Do you want to be successful with us? Then, please send us your application: SCHOTT Glass (Malaysia) Sdn.
About us Your Contribution Support sample build execution by working closely with Project Management, Planners, Production, Product & Process Development, Failure Analysis, and Quality teams.Manage smooth shift‑to‑shift operations and execute daily production plans.Support engineering and maintenance work to prevent downtime and keep production running smoothly.
For small projects may also act as an informal project manager •Manage the PdS Risks, PdS Supplier and PdS Sourcing areas. Managing the communication with stakeholders, Service and Risks owners as well as with auditors and PdS MT YOUR SKILLS •Analytical thinking and strategy •Advanced in English both oral & written •Solid with Excel (Visual Basic as a big advantage), PowerPoint and Global Service Now (GSN) •Interest in data management, control techniques IT know-how •General IT know-how •Developing in Business area knowledge •Knowledge of Incident, Change & Configuration management, ITIL foundations, iShare and MyNet platforms (as an advantage) WE OFFER •Friendly team •Modern offices in Chodov •Huge number of internal job opportunities within the company •Home office possibilities •Permanent contract •CAFETERIA employee benefit program with wide selection of benefits from Edenred •Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge.
How you can contribute: Develop accurate forecasts and predictive models, identifying trends, seasonality, and variances.Transform complex datasets into clear, executive-level dashboards and reports to support business decisions.Maintain high-quality datasets through rigorous data cleaning, validation, and governance practices.Translate analytical insights into actionable strategic recommendations for stakeholders.Lead, motivate, and coordinate project teams across international locations.Organise and manage projects efficiently, including scheduling, resource allocation, and task prioritisation.Make timely, informed decisions under pressure, balancing risks and project objectives.Solve project challenges creatively and flexibly, adapting to unforeseen changes while maintaining progress.Communicate goals, expectations, and project status clearly to teams and stakeholders.
We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge.
With a modern BPM solution, we are improving our digital customer experience that gives access to our broad service portfolio. Brief description of the post: As a Project Manager for Digital Business Process Design you will support the successful delivery of higher complexity process redesign projects along a program of improvement, optimization and redesign.
Requirements Chief Engineer / Second Engineer license or degree in Naval Architecture / Marine Engineering Minimum 5 years seagoing or relevant technical experience, including at least 1 year in a shore-based role Strong knowledge of international maritime regulations and vessel technical systems Fluent English skills and confident use of common IT tools Analytical mindset, strong communication skills, and structured working style Willingness to travel internationally on a regular basis Valid work authorization for / residence in Germany is advantageous Benefits Diverse technical role within a global maritime environment at one of the market leaders Modern office environment in central Hamburg Career development opportunities within an international organisation Public transport contribution and additional, individual employee benefits Responsibilities Monitor the technical and operational performance of assigned container vessels Initiate inspections, define repair scopes, and coordinate procurement in line with class and regulatory requirements Supervise technical interventions and liaise with shipyards, classification societies, and service providers Review technical incidents, challenge root cause analyses, and implement continuous improvement measures Act as primary contact for captains, chief engineers, internal stakeholders, and external partners Prepare and control vessel budgets and support cost optimisation initiatives Maintain vessel documentation, certificates, and compliance with international maritime regulations Monitor fuel, oil, and technical consumption and support efficiency improvements Travel to vessels, ports, and project sites as required Informationen über den Arbeitgeber Our client is a global maritime organisation managing a modern fleet of container vessels.
Your Responsibilities: Lead and execute high‑impact logistics projects aimed at continuously improving and standardizing 10 global warehouses, transportation networks, and repair operations Drive the physical transformation of sites by managing space development, layout optimization, and material‑flow design Implement modern solutions by overseeing the selection and introduction of best‑in‑class storage systems, transportation technologies, and material‑handling equipment Your Qualifications: Completed degree in Business Administration, Supply Chain / Logistics, or a comparable qualification Professional experience in Project Management and Supply Chain / Logistics Hands‑on experience in designing, implementing, and improving warehouse material flows, storage systems, and material‑handling equipment (mandatory) Proven success in leading cross‑functional and transnational project teams within a complex matrix organization (required) Expertise in end‑to‑end project management — from initiation and planning through monitoring, control, and project closing (mandatory) Experience working with Google Workspace Business‑fluent English skills and advanced German language skills Strong communication, interpersonal, and leadership abilities with the capability to influence and collaborate across diverse teams Demonstrated ability to develop compelling business cases, lead milestone/gate reviews, and manage project financials Strong analytical skills Willingness to travel worldwide Wir freuen uns auf Ihre aussagekräftige Bewerbung
Our systems are designed for: Scalable industrial production Adaptability Best-in-class performance If you're interested in joining our highly motivated team on a mission to transform the space industry from single-piece manufacturing to industrial-scale production, apply now. Job description / Your role: Serve as the responsible project manager for customer programs, ensuring alignment with scope, timelines, and quality expectations Take a leading role in preparing technical and commercial proposals for customer projects Manage the planning and scheduling of projects, including allocation of resources, budgeting, and timeline control in accordance with established project management standards Assume full ownership of assigned projects, ensuring delivery on time, within budget, and to the highest quality standards Take responsibility for the risk management according to space standards Create and maintain comprehensive project documentation, including customer-facing documents and internal reports Plan, host, and manage internal and external project reviews to monitor progress and ensure stakeholder alignment Supervise and guide project team members, ensuring clear roles, responsibilities, and collaboration within the dedicated project team Join us in shaping the future of space technology, as we move from single-piece manufacturing to scalable, industrial production.
This is achieved through a tailored training program and relevant projects to achieve the next career level, such as progressing from a project team member to a project leader. Additionally, we offer internal training programs, conducted by our project team members, that include specialized lectures tailored to roles like Quality Managers, Project Managers, Designers, FEM Analysts, Test Engineers, Programmers, Automation Engineers and more.
Be an integral part of our functional talent development program.Identify ways to become more effective and efficient in our group wide controlling activities.Contribute in systems projects (e.g. S/4HANA) on core finance processes.Secure financial data integrity on structure/master data changes (e.g. profit center hierarchy changes) Think outside the box with us!
The Facilities & Maintenance Manager will have: Third level qualification and 3 years relevant experience as a facilities manager OR 6 years relevant experience as a facilities manager Proven track record of successful project management Experience in management and use of a maintenance works order system This permanent position is based onsite at our Belfast headquarters.
With a modern BPM solution, we are improving our digital customer experience that gives access to our broad service portfolio. Brief description of the post: As a Senior Project Manager for Digital Business Process Design you will be involved in complex automation projects for at least one of the GBS business functions (e.g.
Monitor and track project phases, including reporting on a weekly basis. Manage complaints, implement risk management strategies, and lead project meetings.
Monitor and track project phases, including reporting on a weekly basis. Manage complaints, implement risk management strategies, and lead project meetings.
Monitor and track project phases, including reporting on a weekly basis. Manage complaints, implement risk management strategies, and lead project meetings.
Monitor and track project phases, including reporting on a weekly basis. Manage complaints, implement risk management strategies, and lead project meetings.
Ook zorg je voor de beschikbaarheid van materialen. Je overziet het complete project, bewaakt nauwgezet planning en budget en waarborgt een soepele voortgang. Hierbij werk je nauw samen met projectleiding en de montageploeg en stem je de planning en het meer- en minderwerk met de klant af.
What you do: Developing and designing standard solution for SCADA to deliver secured scalable architectures in line wich customer requirements ensuring compliance as per industry standards Develop project specific solutions and architectures working closely with the bid management team & sales team Preparing the technical description of the solution Creating bill of materials for the SCADA solution Stakeholder Management GT etc.
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
Ook zorg je voor de beschikbaarheid van materialen. Je overziet het complete project, bewaakt nauwgezet planning en budget en waarborgt een soepele voortgang. Hierbij werk je nauw samen met projectleiding en de montageploeg en stem je de planning en het meer- en minderwerk met de klant af.
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!