Experience working on projects and managing complex customer requirements. Beneficial: knowledge of fuel and energy card services. Strong numerical understanding as well as excellent negotiation and presentation skills.
Based in Munich (full-time, permanent), you will work on high-profile projects, advise leading investors, and shape investment strategies in a fast-paced, cross-border environment. Travel within Europe will be required.
POSITION Globally responsible for product regulatory compliance regarding food contact materials, cosmetic and pharmaceutical packaging for Flint Group manufactured and resale products Managing and developing the global regulatory team, mainly located in Europe and the US, and ensuring close alignment with the various stakeholders in the divisions Defining and executing the regulatory affairs strategy and implementing policies, guidelines and best practices Developing and maintaining accurate and up to date regulatory digital documentation and paperwork towards customers; ensuring timely and complete response to regulatory requests Driving projects to achieve and maintain international and/or national regulatory compliance for new and existing products Performing and/or organizing risk assessments for substances used/present in the products based on scientifically acceptable methods Liaising and negotiating when necessary with regulatory authorities Representing or coordinating representation of Flint Group in trade associations; communicating the necessary information to the regulatory and/or business teams Designing scenarios for possible future developments and implications Reporting to the Senior Director Product Stewardship & Regulatory Affairs.
Plan and execute load assessment tasks for research, sales, and service-related projects using advanced aero-elastic simulation tools. Provide expert technical input to development projects by integrating real site-specific load insights.
You will: Lead, coach, and inspire your team to achieve and exceed KPIs.Spend about 50% of your time hands-on in daily operations, leading by example.Conduct regular 1:1s, coaching sessions, and performance reviews, helping your team unlock their potential.Act as a role model for customer-centricity, ensuring we consistently deliver excellent experiences.Monitor performance in real time, adjusting staffing and resources to meet demand.Use data insights (Excel, Power BI, reports) to spot trends and drive improvements.Partner with Quality, Training, and Process teams to streamline workflows and remove bottlenecks.Collaborate with stakeholders to resolve customer pain points.Drive continuous improvement projects to make our services smarter, faster, and more efficient.Foster a culture of engagement, accountability, and curiosity in your team.
Main responsibilities are: Foster a high‑performance culture centered on collaboration, continuous learning, and customer satisfactionEnsure outstanding quality in all customer service activities, securing a seamless and satisfying customer journeyHandle complex credit situations and interface with critical customers, approving credit assessments from internal partners (Sales)Monitor service-level KPIs and performance metrics at both team and individual level, ensuring goals are consistently achievedDevelop and implement team strategies, identifying opportunities for continuous improvement and efficencyCollaborate closely with multiple departments as well as with headquarters, on projects impacting customer experience and operational efficiency.Participate actively in management discussions and contribute to key business decisionsContribute to innovation projects, including the rollout of digital and AI tools What makes you stand out Proven experience in managing operational teams within Customer Service and/or Credit Management environments.Ability to work effectively in multidisciplinary contexts and engage with various internal and external stakeholders.Strong orientation toward continuous improvement, data analysis, and the resolution of complex problems.Advanced knowledge of digital tools (ideally MS Dynamics, Genesys, CAM) for operational management and reporting.Hands-on attitude with a strong ability to collaborate on projects and maintain relationships with headquarters and other subsidiaries.Fluent English (C1 level).Bachelor’s degree We are looking forward to your application and to applicants who enrich our diverse culture!
· To build good relationships with suppliers in order to ensure good service and to facilitate participation in trials. · To help project the image of the clinic in professional and patient communities. Quality management · To develop and maintain standard operating procedures and new protocols as practices and technology develops