Manage IT service intake, including prioritization and resource planning for direct and matrixed teams. Translate business requirements into actionable IT services, projects, and technical deliverables. Collaborate with IT service leaders and team members to scope, estimate, and plan projects and initiatives.
As part of our team, you will take on the following responsibilities: You implement, administer, and monitor IT systems and services within hybrid infrastructures (on‑premises, multi‑cloud, and hybrid cloud environments), including IaaS, PaaS, and SaaS services as well as their integration and Infrastructure as Code, for example using Terraform, with a strong focus on cyber recovery.You analyze and resolve incidents in 2nd- and 3rd-level support, placing particular emphasis on cyber recovery scenarios.You continuously develop existing systems and services to improve performance, reduce costs, and minimize risks, including through the use of automation and AI.You ensure smooth system operations as well as correct and efficient licensing within the scope of lifecycle management.You manage and control external partners and service providers in close coordination with your manager and support market analyses for the selection and evaluation of hardware, software, and IT services.You contribute to the development of concepts and implement these concepts in solutions related to cyber recovery and business continuity.You support the planning, coordination, and execution of IT projects and business sub-projects during the implementation, testing, and rollout phases.You participate in advising business departments on projects and changes to IT services, systems, and applications, particularly with a focus on cyber recovery and continuity management.You create and maintain the necessary documentation for operations and support, especially for cyber recovery processes.You support the continuous analysis of process improvements as well as efficient interface and automation solutions, and evaluate and implement them.
As part of our team, you will take on the following responsibilities: You are responsible for the implementation, administration, monitoring, and maintenance of IT systems and services in a Windows Server environment, in compliance with defined security policies.You analyze and resolve incidents in 2nd- and 3rd-level support within the Windows Server infrastructure.You implement hardening measures to reliably meet regulatory, compliance, and security requirements.In addition, you ensure the continuous development of the systems, with a focus on security, efficiency, and stability, and guarantee stable operations as well as correct and efficient licensing within lifecycle management.You manage and monitor external service providers and ensure a high level of service quality.You conduct market analyses for the selection and evaluation of hardware and software products.You design and implement concepts for server and application operations in compliance with defined security policies.You plan, coordinate, and support IT projects and business sub-projects from realization through testing to rollout.You advise business departments on projects, changes, and adjustments to IT services, systems, and applications.You analyze and evaluate functional, technical, and business requirements and ensure their secure integration.You identify potential for process optimization, automation, and interface improvements and implement them sustainably.
Manage IT service intake, including prioritization and resource planning for direct and matrixed teams. Translate business requirements into actionable IT services, projects, and technical deliverables. Collaborate with IT service leaders and team members to scope, estimate, and plan projects and initiatives.
Furthermore, you support or execute project management activities depending on project size and complexity. In addition, as a Senior Automation Process Analyst (m/f/x), you may be responsible for coordinating and coaching a team of automation process analysts for a certain GBS business function, e.g.
Your tasks As Team Lead HR/Procurement Automation Process Analyst you will manage a team of 5-7 automation process analysts, delivering automation projects across all GBS business functions (Finance, HR, Corporate Real Estate, etc.). You will be responsible for coordinating the different project engagements, supporting and coaching your team members, yearly target setting and helping them to shape their individual career paths.