As part of our team, you will take on the following responsibilities: As a Project Manager, you are responsible for leading complex, strategically important projects across the entire DKV Group.In your role, you will lead cross-functional project teams and also coach project managers within the departments.You ensure the successful execution of projects in accordance with project management standards and the DKV project methodology.Gathering and evaluating lessons learned from completed projects is also part of your responsibilities.
Main responsibilities are: Foster a high‑performance culture centered on collaboration, continuous learning, and customer satisfactionEnsure outstanding quality in all customer service activities, securing a seamless and satisfying customer journeyHandle complex credit situations and interface with critical customers, approving credit assessments from internal partners (Sales)Monitor service-level KPIs and performance metrics at both team and individual level, ensuring goals are consistently achievedDevelop and implement team strategies, identifying opportunities for continuous improvement and efficencyCollaborate closely with multiple departments as well as with headquarters, on projects impacting customer experience and operational efficiency.Participate actively in management discussions and contribute to key business decisionsContribute to innovation projects, including the rollout of digital and AI tools What makes you stand out Proven experience in managing operational teams within Customer Service and/or Credit Management environments.Ability to work effectively in multidisciplinary contexts and engage with various internal and external stakeholders.Strong orientation toward continuous improvement, data analysis, and the resolution of complex problems.Advanced knowledge of digital tools (ideally MS Dynamics, Genesys, CAM) for operational management and reporting.Hands-on attitude with a strong ability to collaborate on projects and maintain relationships with headquarters and other subsidiaries.Fluent English (C1 level).Bachelor’s degree We are looking forward to your application and to applicants who enrich our diverse culture!
What You’ll Do Drive Measurable Business ImpactIndependently lead AI and analytics initiatives that generate tangible business valueActively contribute to and influence the company’s strategic directionApply Advanced Analytics & AIDevelop and apply advanced statistical methods in an agile environmentWork on business-critical questions using: Regression models, Time series analysis and Machine learning & AI algorithmsCollaborate cross-functionally or drive initiatives independentlyTurn Data into ActionDesign and execute analyses on large datasetsTranslate findings into clear, actionable recommendationsWork across the full spectrum — from Excel-based analysis to deep learning models Build Scalable AI SolutionsDevelop and own customized Data Science and AI solutionsWork with SQL on Azure and Snowflake platforms, Python is nice to haveLead projects end-to-end: from Proof of Concept (PoC) to fully operational production modelsCreate audience-tailored presentationsTranslate complex analytical insights into clear business languageDeliver compelling data storytelling to support decision-making at all levels What makes you stand out Minimum 3 years of experience in Data Science, AI, Advanced Analytics, or similar rolesProven ability to generate measurable business value through data-driven solutionsStrong expertise in statistical modeling and machine learning techniquesHands-on experience with: Python, SQL, Azure and SnowflakeExperience building scalable models from PoC to productionStrong communication and stakeholder management skillsAbility to explain complex topics to both technical and non-technical audiencesBachelor’s or Master’s degree in Finance, Statistics, Computer Science, Mathematics, or a related quantitative field We are looking forward to your application and to applicants who enrich our diverse culture!