As part of our team, you will take on the following responsibilities: As a Technical Administrator Charge Points, you are part of our Technical Customer Care Team and are responsible for the technical and operational support of our charging infrastructure in the @Home & @Work segmentYou work closely with partners, installers, product management, operations and internal specialist teams, with the clear goal of providing our customers with a reliable and high‑quality charging experienceYou actively support the further development and implementation of the European eMobility strategy and contribute your operational experience to strategic initiatives and concepts You plan, organise and coordinate appointments, trainings and technical events, ensuring smooth operational processes in day‑to‑day business.You collaborate closely with internal stakeholders from engineering, product management, sales and partner teams and ensure a continuous and transparent flow of informationYou continuously analyse and further develop customer care processes in the @Home & @Work environment, identify optimisation potential, implement efficient new workflows and take responsibility for quality standards within your area of expertiseYou actively participate in cross‑functional projects and take on (partial) project leadership for technical and organisational topics. For this purpose, you research technical and market‑relevant information, analyse the results and derive targeted measures to ensure and improve service qualityYou work confidently with relevant systems such as ticketing, monitoring and backend systems as well as partner portals.
What makes you stand out You have successfully completed a degree in (business) informatics, industrial engineering, business administration, or a comparable qualification.You already have several years of experience as a manager and extensive experience in managing complex project and program structures in IT development and restructuring.Additionally, you have gained significant experience in stakeholder management.Your profile is rounded off by broad and up-to-date knowledge in cloud and web services, as well as a strong understanding of the connections between business policy and technical development.You are characterized by a very structured way of working, great endurance, and goal-oriented thinking and acting, taking into account the strategic orientation of the company.Furthermore, you have strong strategic thinking and acting, especially regarding the development of the future IT organization as the backbone of business development.You possess excellent analytical thinking skills, pronounced solution orientation, high social competence, reliability and integrity, as well as conflict resolution skills.Your good presentation skills, especially at the management level, combined with above-average negotiation skills, strong motivational ability, and persuasiveness are among your strengths.Your fluent German language skills in both written and spoken form are complemented by fluent English language skills in both written and spoken form.
What makes you stand out You have at least 5–6 years of experience as a Product Manager in digital product management.You demonstrate strong customer orientation and problem‑definition skills, independently understanding, defining, articulating, and evaluating complex customer problems and opportunities using data analyses and qualitative insights, and making targeted decisions based on them.You show excellent product judgment, balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.You collaborate intensively with cross‑functional teams of engineers and designers to deliver effective solutions quickly, and you are also able to accelerate the process independently using AI.You define the roadmap for features, products, or priorities in your area and communicate what, when, and why in a way that inspires customers and the team.You feel confident working with engineers and customers on modern technologies — from APIs and SaaS infrastructure to low‑code tools and system architecture.You are results‑oriented, defining, advocating for, and communicating progress regarding the impact your product area or project has on customers and the company.You demonstrate strong leadership skills, communicate effectively, take ownership, and are able to influence and drive alignment.You speak fluent German and English.